Case studies tagged against the skills taxonomy — filterable by category once there's more than one entry per tag.
Designed and stood up a customer-satisfaction feedback program for Digital Services, integrating Simplesat with ServiceDesk Plus MSP to capture and report on ticket satisfaction.
A Power Automate flow that emails the owner of a Continual Service Improvement item whenever it's newly assigned or reassigned, built directly on SharePoint's person-field data.
A scheduled Power Automate flow that automatically reminds Continual Service Improvement action owners of items due within 7 days or overdue, replacing manual follow-up.
An end-to-end Power Automate solution that turns PPM Express intake data into a fully populated Word proposal document, replacing manual transcription with a one-click, self-service tool.