Skills & Expertise
The eight categories used to tag every project and role on this site — each one links through to the matching Featured Projects.
AI & Intelligent Systems
AI tools, agent-driven workflows, and applied AI work — including this site's own AI-managed content pipeline.
Networking & Infrastructure
Network fundamentals, security, and troubleshooting — CompTIA Network+ and CCNA coursework backed by hands-on patching and security updates.
Workflow Automation & Process Improvement
Power Automate flows and RPA-style workflow design that connect forms, documents, and systems to cut manual work.
Microsoft 365 & Cloud Administration
Administration of SharePoint, Teams, OneDrive, and Outlook across multiple organisations, including site and library management.
Business Applications & CRM
Salesforce administration — user access, permission sets and profiles, page layouts, and SOQL queries — plus configuring and integrating business platforms like ServiceDesk Plus and Simplesat.
Graphic & Digital Design
Visual and digital design work supporting internal communications and this site's own brand direction.
Web Development & Digital Platforms
Web build and platform development work, including this portfolio site itself.